Luxury Sales Associate - Clienteling & Styling

Coach; Pottstown (Montgomery County); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paternity leave

Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet individual and store sales goals. You will support daily store operations while blending luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

Must have 1+ years of sales experience, familiarity with POS systems and mobile devices, and strong English proficiency.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie usage, reading price/release sheets.
• Strong English proficiency.
• Luxury retail background and social media savvy and live-stream/video demo experience (preferred).
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador adhering to Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor, manage multiple customers, adapt selling techniques.
• Complete daily tasks: cash wrap, inventory, replenishment, visual merchandising.
• Keep sales floor and stockroom clean and stocked; follow POS and asset protection procedures.
• Process transactions (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, move products.
• Assist teammates in other areas as required; foster a collaborative environment.
• Participate in brand initiatives, training, and inclusion activities.

Skills

Sales experience

English proficiency

Customer service

Live-stream shopping

Clienteling

Data capture

Tools

POS systems

Mobile POS

iPad

Laptop

Job description

Coach, a global fashion house, is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet individual and store sales goals. You will support daily store operations while blending luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

Must have 1+ years of sales experience, familiarity with POS systems and mobile devices, and strong English proficiency.