Luxury Sales Associate — Elevate Client Experience

Coach; Newark (DE); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Résumé du poste

Coach is seeking a Sales Associate to be a front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations. You will meet personal and store sales goals, build lasting client relationships through styling and product knowledge, drive sales through cross‑selling, upselling, and tailored recommendations.

This role requires 1+ years of luxury retail experience, strong English proficiency, familiarity with POS systems and

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Connaissances

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Live stream shopping

Outils

POS systems

Description du poste

Coach is seeking a Sales Associate to be a front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations. You will meet personal and store sales goals, build lasting client relationships through styling and product knowledge, drive sales through cross‑selling, upselling, and tailored recommendations.

This role requires 1+ years of luxury retail experience, strong English proficiency, familiarity with POS systems and