Luxury Retail Sales Associate — Elevate Client Experience

Coach; Johnson Creek (WI); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily operations and collaborating with the team.

Ideal candidates have 1+ years in luxury retail, strong English, and comfort with POS, iPad, and social selling. Flexibility for nights and weekends is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred) or equivalent
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background and social media savviness (preferred)

Responsibilities

• Represent Coach as a brand ambassador, adhering to standards.
• Build lasting client relationships through styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social platforms to capture data.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques to business needs.
• Complete daily operational tasks and keep floor/stockroom organized.

Skills

Sales experience

Fashion knowledge

POS operation

Digital literacy

English proficiency

Adaptability

Tools

Mobile POS

iPad/Laptop

Job description

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily operations and collaborating with the team.

Ideal candidates have 1+ years in luxury retail, strong English, and comfort with POS, iPad, and social selling. Flexibility for nights and weekends is required.