Luxury Sales Associate | Clienteling & Styling

Coach; Altoona (IA); On-site; USD 20,664,000 - 26,518,800; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Associate serves as the front‑line ambassador, delivering an elevated shopping experience, meeting sales goals, and supporting daily store operations.

This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. Responsibilities include building client relationships, cross‑selling, and using mobile POS and social platforms to capture data and secure repeat business.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

English proficiency

Social media savvy

Team collaboration

Tools

POS operation

Mobile POS (iPad/laptop)

Walkie-talkie usage

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate serves as the front‑line ambassador, delivering an elevated shopping experience, meeting sales goals, and supporting daily store operations.

This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. Responsibilities include building client relationships, cross‑selling, and using mobile POS and social platforms to capture data and secure repeat business.