Luxury Sales Associate — Clienteling & Omnichannel

Tapestry; Aurora (IL); Hybrid; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experience with a focus on personalized styling and elevated service. The Sales Associate delivers a high-energy, client-focused shopping experience, meets personal and store sales goals, and supports daily store operations.

Responsibilities include building client relationships, driving sales through cross-selling, and utilizing POS and mobile tools to capture data and enable seamless transactions.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Customer service

Sales experience

Fashion knowledge

English proficiency

Tools

POS system

Mobile POS

iPad

Job description

Coach is a global fashion house known for luxury retail experience with a focus on personalized styling and elevated service. The Sales Associate delivers a high-energy, client-focused shopping experience, meets personal and store sales goals, and supports daily store operations.

Responsibilities include building client relationships, driving sales through cross-selling, and utilizing POS and mobile tools to capture data and enable seamless transactions.