Luxury Sales Associate — Clienteling & Omnichannel

Tapestry (Coach/Kate Spade); Newark (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

Coach is seeking a Sales Associate to serve as a front-line ambassador, delivering an elevated, personalized shopping experience while meeting personal and store sales goals. The role blends luxury retail service, omni-channel selling, and collaboration to grow brand loyalty and revenue.

You will build lasting client relationships, utilize mobile POS and clienteling tools, and support daily store operations within a fast-paced environment.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer use (iPad/laptop).
• Strong English proficiency.
• Luxury retail background with social media and live-stream experience is a plus.

Responsibilities

• Represent Coach as a brand ambassador and follow style and service standards.
• Build lasting client relationships with personalized styling and product expertise.
• Drive sales through cross-selling and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Fast-paced environment

Tools

iPad

Mobile POS

Walkie-talkie

Job description

Coach is seeking a Sales Associate to serve as a front-line ambassador, delivering an elevated, personalized shopping experience while meeting personal and store sales goals. The role blends luxury retail service, omni-channel selling, and collaboration to grow brand loyalty and revenue.

You will build lasting client relationships, utilize mobile POS and clienteling tools, and support daily store operations within a fast-paced environment.