Luxury Sales Associate — Clienteling & Omnichannel Expert

Tapestry, Inc.; Camarillo (CA); On-site; USD 2,066,000 - 3,341,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals, support daily store operations, and collaborate with a team to drive brand loyalty and revenue.

You will build lasting client relationships with styling advice, use POS and mobile tools, and participate in omnichannel selling and training programs. Flexibility for evenings, weekends, and peak periods is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Luxury retail background and social media ideas (preferred).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.

Skills

Sales experience

POS operation

English proficiency

Social media savvy

Live-stream shopping

Tools

POS devices (Mobile POS)

iPad

Laptop

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals, support daily store operations, and collaborate with a team to drive brand loyalty and revenue.

You will build lasting client relationships with styling advice, use POS and mobile tools, and participate in omnichannel selling and training programs. Flexibility for evenings, weekends, and peak periods is required.