Luxury Sales Associate - Clienteling & Omni-Channel

Tapestry (Coach/Kate Spade); Lexington (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Coach is seeking a Sales Associate to be the front-line ambassador for the brand in a luxury retail environment. You will deliver personalized service, meet sales and KPI targets, and support daily store operations across in-store and omni-channel channels.

You will build lasting client relationships through styling, product knowledge, and clienteling, while utilizing POS systems and social selling tools to drive revenue and brand loyalty.

Qualifications

• 1+ years of sales experience; luxury retail preferred.
• Experience with POS operation and basic computer use (iPad/laptop).
• Strong English proficiency; knowledge of live-stream shopping or video demos is a plus.
• Luxury retail background with clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom organized; follow policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, manage product movement.
• Assist teammates in other areas as required.
• Foster a collaborative environment; participate in brand initiatives and inclusion activities.

Skills

Sales experience

English proficiency

Customer service

Social media savvy

Live-stream shopping

Tools

POS systems

Mobile POS

iPad usage

Job description

Coach is seeking a Sales Associate to be the front-line ambassador for the brand in a luxury retail environment. You will deliver personalized service, meet sales and KPI targets, and support daily store operations across in-store and omni-channel channels.

You will build lasting client relationships through styling, product knowledge, and clienteling, while utilizing POS systems and social selling tools to drive revenue and brand loyalty.