Luxury Sales Associate - Clienteling & Omnichannel Expert

Coach; Troy (MI); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid leave

Commuter benefits

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet personal and store sales goals. You will support daily store operations, blending luxury retail service with omni‑channel selling to drive brand loyalty and revenue.

Responsibilities include building lasting client relationships, cross‑selling, and using mobile POS to capture data. A flexible schedule with nights and weekends is required in a fast‑paced luxury environment.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Knowledge of fashion trends and competitors.
• Experience with POS operation and mobile POS.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style/service standards.
• Build lasting client relationships through styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers and follow up to close sales.
• Maintain a high-energy floor, manage multiple customers.

Skills

Sales experience

Luxury retail

English proficiency

POS operation

Social media savvy

Tools

POS systems

Mobile devices

Walkie talkie

Job description

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet personal and store sales goals. You will support daily store operations, blending luxury retail service with omni‑channel selling to drive brand loyalty and revenue.

Responsibilities include building lasting client relationships, cross‑selling, and using mobile POS to capture data. A flexible schedule with nights and weekends is required in a fast‑paced luxury environment.