Luxury Sales Associate - Clienteling & Omnichannel

Tapestry, Inc.; Oxon Hill (MD); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. The role blends luxury retail service with omnichannel selling and teamwork to drive brand loyalty and revenue.

The position emphasizes client engagement, product expertise, and adherence to Coach standards, with opportunities to participate in training and brand initiatives across a dynamic retail environment.

Qualifications

• 1+ years of sales experience in luxury retail or equivalent
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Ability to lift 25 lb regularly (up to 50 lb occasionally) and to move around the store
• Strong English proficiency
• Luxury retail background and social media savvy preferred
• Ability to work in a fast-paced environment

Responsibilities

• Represent Coach as a brand ambassador and adhere to style and service standards
• Build lasting client relationships through styling and product expertise
• Drive sales through cross-selling and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling to capture data
• Develop and execute personal sales plans to meet KPIs
• Source new customers and follow up to close sales
• Manage floor presence and adapt selling techniques to business needs
• Handle daily operations: cash wrap, inventory, replenishment, visual merchandising
• Process transactions including online pickups and returns
• Support inventory cycles and product movement
• Assist teammates and participate in brand initiatives and training

Skills

Luxury retail sales

POS operation

Mobile POS/iPad

Clienteling/data capture

English proficiency

Tools

POS system

iPad

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. The role blends luxury retail service with omnichannel selling and teamwork to drive brand loyalty and revenue.

The position emphasizes client engagement, product expertise, and adherence to Coach standards, with opportunities to participate in training and brand initiatives across a dynamic retail environment.