Luxury Sales Associate - Clienteling & Omni-Channel

Tapestry (Coach/Kate Spade)

Aurora (OH)

On-site

USD 21,000 - 28,000

Part time

5 days ago

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Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Associate role involves delivering an elevated shopping experience, meeting personal and store sales goals, and supporting daily store operations.

This position blends luxury service with omni-channel selling and teamwork to drive brand loyalty and revenue. Candidates should have 1+ years of sales experience, strong English, and comfort with POS systems.

Qualifications

1+ years of sales experience, luxury retail preferred.
Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
Strong English proficiency.
Ability to work in a fast-paced environment.
Luxury retail background and social media savvy (preferred).
Experience with live-stream shopping or video demos (preferred).

Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.