Luxury Sales Associate - Clienteling & Omnichannel

Coach; Wrentham (MA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for craftsmanship and modern luxury. The Sales Associate will deliver an elevated shopping experience, meet personal and store sales goals, and support daily store operations in a fast-paced luxury environment.

Role emphasizes clienteling, fashion expertise, and cross-selling across in-store and online channels, with responsibilities spanning floor duties and data-driven selling.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and mobile devices.
• Strong English proficiency and fashion knowledge.

Responsibilities

• Represent Coach as a brand ambassador and maintain style standards.
• Build client relationships through styling and product knowledge.
• Drive sales through cross-selling and upselling.
• Utilize POS, clienteling tools, and social selling to capture data.
• Develop personal sales plans and meet KPIs.
• Assist on daily store operations and stock/visual merchandising.
• Source new customers and follow up to close sales.

Skills

Customer service

Communication

English proficiency

Social media savvy

Education

High school diploma or equivalent

Experience in luxury retail

Tools

POS system

Mobile POS

iPad

Job description

Coach is a global fashion house renowned for craftsmanship and modern luxury. The Sales Associate will deliver an elevated shopping experience, meet personal and store sales goals, and support daily store operations in a fast-paced luxury environment.

Role emphasizes clienteling, fashion expertise, and cross-selling across in-store and online channels, with responsibilities spanning floor duties and data-driven selling.