Luxury Sales Associate — Clienteling & Omni-Channel

Tapestry, Inc.; Massachusetts; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to serve as the front‑line ambassador of the Coach brand, delivering an elevated shopping experience and meeting sales goals. You will support daily store operations, work across luxury retail channels, and collaborate with teammates to drive brand loyalty and revenue.

The role requires 1+ years in sales, strong English skills, and comfort with POS, social selling, and clienteling.

Qualifications

• 1+ years of sales experience (luxury retail preferred) or equivalent
• Strong English proficiency
• Luxury retail background, social media savvy, and clienteling skills preferred

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards
• Build lasting client relationships through personalized styling and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed KPIs
• Source new customers, maintain relationships, and follow up to close sales

Skills

Sales experience

English proficiency

Customer service

Tools

POS operation

Mobile POS

iPad/laptop proficiency

Job description

Coach is seeking a Sales Associate to serve as the front‑line ambassador of the Coach brand, delivering an elevated shopping experience and meeting sales goals. You will support daily store operations, work across luxury retail channels, and collaborate with teammates to drive brand loyalty and revenue.

The role requires 1+ years in sales, strong English skills, and comfort with POS, social selling, and clienteling.