Luxury Retail Team Lead & Guest Experience Coach

Tiffany & Co.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tiffany & Co. is looking for a Team Manager in Boston, Massachusetts. This role supports the Director in leading the sales, operations, and security teams to exceed sales targets and elevate the store experience. The ideal candidate will have a minimum of three years in retail management and be proficient in client management.

The Team Manager will drive sales, ensure outstanding customer service, and foster a high-performing team culture while ensuring operational excellence throughout the store.

Qualifications

• Minimum of 3 years of retail or luxury retail management experience.
• Proven track record in achieving sales results.
• Flexibility to work various shifts including weekends and holidays.
• Ability to maintain client relationships and brand recognition.
• Proficiency with client tracking systems.

Responsibilities

• Support the Director in leading the sales and operations team.
• Achieve or exceed sales and product category targets.
• Lead client-centric operational strategies.
• Coach the team based on client feedback to enhance service.
• Ensure compliance with operational procedures.

Skills

Sales leadership

Client relationship management

Retail management

Coaching and mentoring

Operational efficiency

Education

College/university degree

Graduate gemologist degree or relevant coursework

Tools

Microsoft Office Suite

Point of Sales (POS) system

Job description

Tiffany & Co. is looking for a Team Manager in Boston, Massachusetts. This role supports the Director in leading the sales, operations, and security teams to exceed sales targets and elevate the store experience. The ideal candidate will have a minimum of three years in retail management and be proficient in client management.

The Team Manager will drive sales, ensure outstanding customer service, and foster a high-performing team culture while ensuring operational excellence throughout the store.