Luxury Retail Sales Team Leader & Coach

Tiffany & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading sales, operations and security teams. You will oversee the store in the Director’s absence, mentor staff, and deliver the signature Tiffany client experience.

The role requires at least 3 years in luxury retail store management, a proven sales track record, and flexibility for non-traditional hours. Proficiency in Microsoft Office and POS systems helps you drive performance while upholding Tiffany’s standards.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.

Responsibilities

• Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Execute in a client-centric way and provide management presence on the sales floor.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.

Skills

Client relationships

Sales leadership

Team leadership

Customer service

Store operations

Education

College/university degree

Tools

Microsoft Office Suite

POS systems

Client tracking systems

Visio

Job description

Tiffany & Co. is seeking a Team Manager to support the Director in leading sales, operations and security teams. You will oversee the store in the Director’s absence, mentor staff, and deliver the signature Tiffany client experience.

The role requires at least 3 years in luxury retail store management, a proven sales track record, and flexibility for non-traditional hours. Proficiency in Microsoft Office and POS systems helps you drive performance while upholding Tiffany’s standards.