Luxury Retail Team Manager: Client Experience Leader

Tiffany & Co; New York (NY); On-site; USD 102,000 - 144,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations and security team at our New York store.

You will oversee the store in the Director's absence and act as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service. You will drive team performance, cultivate client relationships, and strive to meet and exceed commercial targets while delivering the signature Tiffany Touch moments.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and POS system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.

Responsibilities

• Coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
• Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
• Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.
• Attract, hire, and retain top talent tocultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

Skills

Leadership

Client relationship building

Sales management

Coaching and development

Flexibility

Education

Bachelor's degree or higher

Tools

Microsoft Office

Excel

PowerPoint

POS system

Outlook

Visio

Client tracking systems

Job description

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations and security team at our New York store.

You will oversee the store in the Director's absence and act as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service. You will drive team performance, cultivate client relationships, and strive to meet and exceed commercial targets while delivering the signature Tiffany Touch moments.