Luxury Retail Team Lead & Guest Experience

Tiffany & Co.; Washington; On-site; USD 94,000 - 110,000; Full time

Job summary

Tiffany & Co. in Washington is seeking a Team Manager to support the Director in leading sales, operations and security, and to assume store oversight when the Director is absent.

You will mentor, coach and inspire on the floor to deliver unsurpassed client service. The role requires at least 3 years in luxury retail management, a track record of hitting sales targets, and flexibility for non-traditional hours.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Skills

Leadership

Sales results

Client relationships

Coaching

MS Office

Education

College/University degree

GIA gemology coursework preferred

Tools

POS system

Client tracking systems

Excel

Job description

Tiffany & Co. in Washington is seeking a Team Manager to support the Director in leading sales, operations and security, and to assume store oversight when the Director is absent.

You will mentor, coach and inspire on the floor to deliver unsurpassed client service. The role requires at least 3 years in luxury retail management, a track record of hitting sales targets, and flexibility for non-traditional hours.