Luxury Retail Team Leader & Guest Experience Coach

Tiffany & Co.; Edina (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager in the United States to lead and develop the sales, operations and security teams, supporting the Director and elevating the Tiffany store experience.

You will mentor staff, coach through client interactions, and ensure exceptional service while managing the store when the Director is absent. The role focuses on driving sales targets, cultivating new and existing clients, and delivering Tiffany Touch moments at every touchpoint.

Qualifications

• Minimum 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, client tracking systems and POS.
• Flexibility to work in various roles based on business needs (sales floor, operations, etc.).

Responsibilities

• Coach and manage store team to meet or exceed commercial targets.
• Drive client development activities and cultivate new and existing clients.
• Provide management presence on the sales floor and ensure Tiffany client experience standards.
• Attract, hire, and retain top talent; foster growth and performance.
• Identify and implement operational efficiencies and maintain compliance with procedures.

Skills

Retail store management

Sales generation

Staff coaching

Education

Bachelor's degree

Tools

Microsoft Office

POS system

Client tracking systems

Outlook

Visio

PowerPoint

Job description

Tiffany & Co. is seeking a Team Manager in the United States to lead and develop the sales, operations and security teams, supporting the Director and elevating the Tiffany store experience.

You will mentor staff, coach through client interactions, and ensure exceptional service while managing the store when the Director is absent. The role focuses on driving sales targets, cultivating new and existing clients, and delivering Tiffany Touch moments at every touchpoint.