Luxury Retail Team Manager & Client Experience Leader

Tiffany & Co; Costa Mesa, Northern (CA, KY); Hybrid; USD 111,000 - 156,000; Full time

Job summary

Tiffany & Co is seeking a Team Manager to support the Director in leading sales, operations and security teams to exceed commercial targets and elevate the store experience. You will oversee store activities in the Director's absence, mentoring staff and delivering Tiffany Touch moments to clients.

Responsibilities include coaching teams, driving client development, and ensuring hospitality excellence. Flexible hours and strong leadership are essential in this luxury retail environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation and meeting commercial targets.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Must have authorization to work in the United States.

Responsibilities

• Lead and coach the sales and operations teams to deliver exceptional client experiences and exceed commercial targets.
• Drive client development and nurture relationships to expand the client base.
• Ensure operational excellence, hospitality, and adherence to company standards.
• Partner with Store Director to maintain brand visibility and store profitability.

Skills

Retail leadership

Client relationship building

Sales generation

Coaching & mentorship

Education

College degree preferred

Tools

Microsoft Office

POS systems

Job description

Tiffany & Co is seeking a Team Manager to support the Director in leading sales, operations and security teams to exceed commercial targets and elevate the store experience. You will oversee store activities in the Director's absence, mentoring staff and delivering Tiffany Touch moments to clients.

Responsibilities include coaching teams, driving client development, and ensuring hospitality excellence. Flexible hours and strong leadership are essential in this luxury retail environment.