Luxury Retail Team Leader & Client Experience Coach

Inside Lvmh; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. in Washington, DC is seeking a Team Manager to support the Director in leading the sales, operations and security teams to meet sales targets and elevate the Tiffany store experience.

You will mentor and coach staff, act as a Guest Experience Manager, and assume oversight when the Director is absent, delivering unsurpassed client service. As a dynamic, attentive leader, you will build relationships with clients and teammates, drive client development activities, and ensure

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation and achieving sales results.
• Flexibility to work non-traditional hours (days, nights, weekends, holidays).
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Deepen client relationships to achieve or exceed sales targets and KPIs.
• Motivate and coach the team to consistently hit store sales goals.
• Lead on the sales floor and manage client relationships personally.
• Drive business through key product pillars and store KPIs.
• Provide management presence on the sales floor and coach the team to deliver Tiffany client experience.

Skills

Retail store management

Sales leadership

Client development

Multilingual communication

Education

College/University degree

Tools

Microsoft Office

POS system

Client tracking systems

Job description

Tiffany & Co. in Washington, DC is seeking a Team Manager to support the Director in leading the sales, operations and security teams to meet sales targets and elevate the Tiffany store experience.

You will mentor and coach staff, act as a Guest Experience Manager, and assume oversight when the Director is absent, delivering unsurpassed client service. As a dynamic, attentive leader, you will build relationships with clients and teammates, drive client development activities, and ensure