Guest Experience Leader & Retail Team Coach

Tiffany & Co.; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. seeks a Team Manager to partner with the Store Director in leading sales, operations, and security teams in a luxury retail environment. You will mentor staff, cultivate client relationships, and champion guest experience at every touchpoint.

You will drive performance to meet commercial targets, uphold brand standards, and model Tiffany values. This role requires flexibility in hours and a passion for delivering exceptional service.

Qualifications

• Minimum 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and meeting commercial targets.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office and POS systems.
• Ability to develop client relationships and lead a high-performance team.

Responsibilities

• Coach and support sales and operations to meet targets and elevate client experience.
• Lead a Tiffany store team to deliver service excellence and meet KPIs.
• Develop and mentor team members; drive guest experience and client relationships.
• Ensure operational excellence, efficiency and compliance with procedures.

Skills

Leadership

Customer service

Retail management

Communication

Education

College degree

Tools

Microsoft Office

Word

Excel

Outlook

Visio

PowerPoint

POS system

Client tracking systems

Job description

Tiffany & Co. seeks a Team Manager to partner with the Store Director in leading sales, operations, and security teams in a luxury retail environment. You will mentor staff, cultivate client relationships, and champion guest experience at every touchpoint.

You will drive performance to meet commercial targets, uphold brand standards, and model Tiffany values. This role requires flexibility in hours and a passion for delivering exceptional service.