Guest Experience & Luxury Retail Team Manager

Tiffany & Co.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tiffany & Co. in Boston seeks a Team Manager to support the Director in leading and developing the sales and operations team. This role is vital in achieving sales targets and enhancing the client experience.

The ideal candidate will have at least 3 years of experience in retail management, strong sales leadership, and proficiency with tools like Microsoft Office. The role requires flexibility in working hours and the ability to inspire and train team members.

Qualifications

• Minimum of 3 years in retail or luxury store management.
• Proven sales generation and results achievement.
• Flexibility for non-traditional working hours.
• Ability to enhance client relationships.
• Proficiency with Microsoft Office and POS systems.
• Capability to adapt to various roles based on needs.

Responsibilities

• Support the Director in leading the sales and operations team.
• Achieve or exceed sales targets through team motivation.
• Deliver Tiffany client experience expectations.
• Train and develop team members for improved performance.
• Ensure operational efficiency and compliance.

Skills

Sales leadership

Client development

Talent management

Operational efficiency

Multilingual communication

Education

College/university degree

Graduate gemologist degree or GIA coursework

Tools

Microsoft Office

Client tracking systems

Point of Sales (POS) system

Job description

Tiffany & Co. in Boston seeks a Team Manager to support the Director in leading and developing the sales and operations team. This role is vital in achieving sales targets and enhancing the client experience.

The ideal candidate will have at least 3 years of experience in retail management, strong sales leadership, and proficiency with tools like Microsoft Office. The role requires flexibility in working hours and the ability to inspire and train team members.