Luxury Retail Team Lead — Customer Experience & Operations

Brobston Group LLC; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC is seeking a Keyholder to join the retail leadership team. You will support store management by coordinating daily operations, merchandising the floor, and driving sales through strong client relationships.

Ideal candidates will have luxury retail experience, excellent customer service and communication skills, and the ability to lead and motivate a sales team in a fast-paced environment.

Qualifications

• Minimum 2 years of luxury retail experience in a similar or supervisory role.
• Strong customer service, interpersonal, and communication skills.
• Ability to work independently with discretion, adapt quickly, and perform under pressure.
• Demonstrated ability to influence, negotiate, and maintain high performance standards.

Responsibilities

• Support store manager with coordination of daily store operations.
• Perform opening and closing duties, check in merchandise, and prepare deposits as needed.
• Supervise sales transactions and adhere to cash protection procedures.
• Engage customers to promote and sell products and build a clientele book.
• Merchandise the sales floor and motivate associates to achieve sales goals.

Skills

Customer service

Interpersonal skills

Communication skills

Leadership

POS systems

MS Office

Tools

POS systems

MS Office

Job description

Brobston Group LLC is seeking a Keyholder to join the retail leadership team. You will support store management by coordinating daily operations, merchandising the floor, and driving sales through strong client relationships.

Ideal candidates will have luxury retail experience, excellent customer service and communication skills, and the ability to lead and motivate a sales team in a fast-paced environment.