Director of Luxury Retail Sales & Experience

Brobston Group; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group is seeking a Sales Experience Director to lead performance, selling, operations and client experience in a luxury retail setting. The role builds a high-performing team while supporting sales growth and operational results.

The position emphasizes coaching the management team, driving client engagement, and optimizing store profitability through strategic leadership and effective service delivery.

Qualifications

• Proven leadership in luxury/high-volume retail.
• Strong P&L, payroll, and expense management.
• Experience building teams and driving sales via client engagement.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Oversee store operations, KPIs, controllable expenses, staffing and payroll.
• Drive sales growth and deliver exceptional client experiences through selling strategies.
• Lead, coach and develop management and staff, setting goals and recognizing performance.
• Direct recruiting, hiring, retention, and store HR functions.

Skills

Retail leadership

Business acumen

Team development

Communication & problem-solving

Job description

Brobston Group is seeking a Sales Experience Director to lead performance, selling, operations and client experience in a luxury retail setting. The role builds a high-performing team while supporting sales growth and operational results.

The position emphasizes coaching the management team, driving client engagement, and optimizing store profitability through strategic leadership and effective service delivery.