Luxury Store Leader: Sales, Clienteling & Ops

Brobston Group LLC; East Rutherford (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group LLC leads a boutique luxury destination, guiding sales, client experience, and team development at a high-volume store. You will translate insights into action, drive KPI improvements, and partner with regional teams on store initiatives, events, and launches.

In this role, you will recruit and coach a high-performing team, manage operations from scheduling to loss prevention, and maintain visual standards to support high-end clienteling and brand performance in the local market.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience accepted.
• 5+ years luxury retail leadership in high-volume store.
• Ability to interpret KPIs, financials, and client insights to drive results.
• Expertise in luxury clienteling and CRM.
• Strong operational judgment across merchandising and payroll.
• Proficient with MS Office, POS, CRM; flexible hours.

Responsibilities

• Drive store sales, profitability, CRM, and inventory performance.
• Develop store strategies with regional leadership; analyze KPIs.
• Deliver luxury client experiences; lead client development.
• Recruit, coach, and retain a high-performing team.
• Manage store operations: scheduling, payroll, cash handling, shipping, inventory.
• Maintain visual merchandising; support launches and events.

Skills

Luxury retail leadership

KPI analysis

CRM & clienteling

Team development

Operations management

Staff coaching

Merchandising

Microsoft Office

Education

Bachelor’s degree preferred

Tools

POS systems

CRM software

Inventory management systems

Microsoft Office

Job description

Brobston Group LLC leads a boutique luxury destination, guiding sales, client experience, and team development at a high-volume store. You will translate insights into action, drive KPI improvements, and partner with regional teams on store initiatives, events, and launches.

In this role, you will recruit and coach a high-performing team, manage operations from scheduling to loss prevention, and maintain visual standards to support high-end clienteling and brand performance in the local market.