Luxury Retail Keyholder — Service & Sales Lead

Brobston Group; Beverly Hills (CA); On-site; USD 50,000 - 60,000; Full time

Job summary

Brobston Group in Beverly Hills is seeking a Keyholder to support the store leadership and deliver high-quality customer service through product knowledge and relationship building. You will help drive sales, repeat business, and team performance.

The role requires luxury retail experience, strong communication skills, and the ability to work independently under pressure while supervising transactions and daily store operations.

Qualifications

• 2+ years of luxury retail experience in a similar or supervisory role.
• Strong customer service, interpersonal, and communication skills.
• Ability to work independently, adapt quickly, and perform effectively under pressure.
• Proficiency with computers, POS systems, and Microsoft Office.

Responsibilities

• Support the store manager with daily store operations and coordination.
• Open and close the store, receive merchandise, and prepare deposits as needed.
• Supervise sales transactions to ensure accurate processing and compliance with cash protection procedures.
• Promote and sell products while ensuring customer satisfaction.
• Maintain client relationships and merchandise the sales floor.

Skills

Customer service

Interpersonal skills

Communication

Independent worker

Adaptability under pressure

Tools

POS systems

Microsoft Office

Job description

Brobston Group in Beverly Hills is seeking a Keyholder to support the store leadership and deliver high-quality customer service through product knowledge and relationship building. You will help drive sales, repeat business, and team performance.

The role requires luxury retail experience, strong communication skills, and the ability to work independently under pressure while supervising transactions and daily store operations.