Luxury Retail Team Lead — Client Experience & Sales

Samsonite International S.A.; Tinton Falls (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

This position may be eligible to join/

Job summary

TUMI invites you to join our Retail team as Associate Manager, delivering the luxury client experience that defines the brand. You will lead with initiative, build strong client relationships, and drive sales through outstanding service in a dynamic environment.

You’ll grow with the brand, mentoring associates, upholding visual standards, and aligning with store goals. Flexible availability for nights, weekends, and holidays is required, with opportunities for career progression within TUMI.

Qualifications

• Understand the TUMI brand and have passion for lifestyle and client service.
• Retail experience in luxury market is preferred.
• Flexible availability to work nights, weekends and holidays.
• Strong time management and leadership by example.

Responsibilities

• Meet and exceed personal sales and KPI metrics.
• Plan, prioritize, and champion change with strategic thinking.
• Train and develop store associates; support Store Manager.
• Maintain client relationships and deliver world-class service.
• Uphold visual merchandising standards and client experience.

Skills

Client service

Sales

Leadership

Communication

Time management

Adaptability

Job description

TUMI invites you to join our Retail team as Associate Manager, delivering the luxury client experience that defines the brand. You will lead with initiative, build strong client relationships, and drive sales through outstanding service in a dynamic environment.

You’ll grow with the brand, mentoring associates, upholding visual standards, and aligning with store goals. Flexible availability for nights, weekends, and holidays is required, with opportunities for career progression within TUMI.