Luxury Retail Lead – Client Experience

TUMI; Thornton (CO); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

EAP

401(k) with match

Incentive program eligibility

Job summary

TUMI, a leader in luxury business, travel and lifestyle essentials, is seeking an Associate Manager for its Retail team. You will create an exceptional client experience that reflects the brand ethos, build strong client relationships, and drive sales through outstanding service.

The ideal candidate demonstrates a passion for luxury markets and leadership, with the ability to coach others, manage time effectively, and contribute to growth in a dynamic store environment.

Qualifications

• Proven ability to meet and exceed sales goals.
• Strong client service and relationship-building skills.
• Excellent written and verbal communication.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics.
• Lead training and development for store associates; coach and provide feedback.
• Promote a high-quality client experience in the TUMI brand environment.

Skills

Sales experience

Client relationships

Communication skills

Leadership

Time management

Job description

TUMI, a leader in luxury business, travel and lifestyle essentials, is seeking an Associate Manager for its Retail team. You will create an exceptional client experience that reflects the brand ethos, build strong client relationships, and drive sales through outstanding service.

The ideal candidate demonstrates a passion for luxury markets and leadership, with the ability to coach others, manage time effectively, and contribute to growth in a dynamic store environment.