Luxury Retail Associate Manager - Client Experience Lead

TUMI; Grapevine (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Employee Discount

Paid time off

401(k) match

Medical and dental insurance

Vision insurance

Life insurance (basic)

Commuter benefits

Tuition Reimbursement

Quarterly sales bonus program

Job summary

TUMI is seeking an Associate Manager for our Retail team to deliver a premier client experience that reflects our brand ethos while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate will bring a passion for luxury travel and fashion markets, a track record of meeting sales goals, and a commitment to coaching store associates. This role offers growth opportunities and a path to leadership within a dynamic retail environment.

Qualifications

• Proven ability to meet sales goals and KPIs in a luxury retail environment.
• Strong client service mindset with focus on relationship building.
• Willingness to train and coach store associates and drive performance.

Responsibilities

• Meet and exceed personal and store sales and KPI metrics.
• Lead, train, and develop store associates with consistent coaching.
• Maintain visual merchandising standards and client experience guidelines.
• Manage timecards and payroll accuracy; adhere to policies.
• Collaborate with team and adapt to change to drive store results.

Skills

Sales goals

Client service

Leadership

Time management

Communication

Job description

TUMI is seeking an Associate Manager for our Retail team to deliver a premier client experience that reflects our brand ethos while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate will bring a passion for luxury travel and fashion markets, a track record of meeting sales goals, and a commitment to coaching store associates. This role offers growth opportunities and a path to leadership within a dynamic retail environment.