Luxury Retail Team Lead

TUMI; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

EAP (Employee Assistance Program)

401(k) with company match

Eligible for incentive program

Job summary

TUMI is seeking an Associate Manager for our Retail team in a role focused on creating a premium client experience, building strong client relationships, and driving sales through outstanding service.

The ideal candidate demonstrates a passion for luxury lifestyle markets, entrepreneurial spirit, and the ability to grow with the brand as we increase sales, KPI performance, and client awareness.

Qualifications

• Strong sales experience with a client-centric approach.
• Ability to lead, coach, and develop store talent.
• Excellent communication and collaboration across teams.

Responsibilities

• Meet and exceed personal sales and KPI goals.
• Lead by example; plan, prioritize, and drive store performance.
• Coach and develop associates; conduct training; support store leadership.

Skills

Strong sales experience

Client service mindset

Leadership by example

Time management

Excellent communication

Team collaboration

Flexibility for evenings/weekends/hols

Job description

TUMI is seeking an Associate Manager for our Retail team in a role focused on creating a premium client experience, building strong client relationships, and driving sales through outstanding service.

The ideal candidate demonstrates a passion for luxury lifestyle markets, entrepreneurial spirit, and the ability to grow with the brand as we increase sales, KPI performance, and client awareness.