Luxury Retail Associate Manager – Client Experience Lead

Samsonite International S.A.; Miami Beach (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI, a premium retail brand, seeks an Associate Manager to elevate client experiences and drive sales in a luxury environment. The role emphasizes brand integrity, client relationships, and team development within a fast-paced store setting.

The candidate will lead by example, mentor staff, and ensure outstanding service while upholding visual standards and store policies. Night and weekend availability is required.

Qualifications

• Proven ability to drive sales and deliver exceptional client service.
• Experience in luxury brands or high-end retail preferred.
• Strong communication and relationship-building skills.
• Flexibility to work nights, weekends, holidays as needed.

Responsibilities

• Meet and exceed store sales goals and KPI metrics.
• Lead, coach, and develop store associates to deliver superior client experiences.
• Collaborate with team to maintain brand standards and visual merchandising.
• Demonstrate proactive communication and ethical conduct with clients and colleagues.
• Manage timecards, payroll accuracy, and store operations in alignment with policies.
• Create an engaging client experience by leveraging brand books and event strategies.

Skills

Clienteling

Luxury sales

Team leadership

Upselling

Visual merchandising

Education

Bachelor's degree in Retail / Business

Tools

POS systems

Job description

TUMI, a premium retail brand, seeks an Associate Manager to elevate client experiences and drive sales in a luxury environment. The role emphasizes brand integrity, client relationships, and team development within a fast-paced store setting.

The candidate will lead by example, mentor staff, and ensure outstanding service while upholding visual standards and store policies. Night and weekend availability is required.