Luxury Retail Team Lead

TUMI; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI is seeking an Associate Manager for our Retail team in New York. You will create a client experience that mirrors our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate brings a passion for luxury markets, a collaborative mindset, and a track record of meeting sales goals. This role offers growth opportunities, leadership responsibilities, and competitive benefits as part of our retail leadership path.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and openness to feedback.
• Retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Help teach others training content through consistent roleplay and coaching. Monitor and assist with training and development for store associates. Complete quarterly goalsetting for personal development.
• Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360‑degree coaching culture. Openness to feedback from supervisors, peers and team.
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team. Demonstrate ethical conduct when completing job duties. Promote the organization’s business goals and adapt flexibly to change. Ability to remain calm and deescalate situations. Collaborate effectively with team.
• Manage personal timecards to ensure payroll accuracy. Maintain Tumi University Training. Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives. Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Skills

Client service

Sales goals

Leadership

Time management

Communication

Job description

TUMI is seeking an Associate Manager for our Retail team in New York. You will create a client experience that mirrors our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate brings a passion for luxury markets, a collaborative mindset, and a track record of meeting sales goals. This role offers growth opportunities, leadership responsibilities, and competitive benefits as part of our retail leadership path.