Luxury Retail Store Lead

Samsonite International S.A.; New York (NY); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI is seeking an Associate Manager to lead luxury client experiences and drive sales in our New York store. You will cultivate strong client relationships, mentor staff, and ensure service excellence aligned with the brand’s premium positioning.

The role emphasizes an entrepreneurial spirit, collaboration, and growth opportunities while meeting store goals and maintaining visual standards and compliant operations.

Qualifications

• Experience in delivering luxury client service and building client relationships.
• Proven ability to meet and exceed personal sales goals and KPI targets.
• Strong communication skills and a collaborative, proactive mindset.

Responsibilities

• Create a premium client experience reflecting the brand ethos.
• Drive sales through outstanding service and client engagement.
• Lead and coach store associates; plan and prioritize tasks.
• Maintain visual merchandising standards and client books.
• Ensure payroll accuracy and adherence to policies.

Skills

Client service

Sales goals

KPI metrics

Team leadership

Job description

TUMI is seeking an Associate Manager to lead luxury client experiences and drive sales in our New York store. You will cultivate strong client relationships, mentor staff, and ensure service excellence aligned with the brand’s premium positioning.

The role emphasizes an entrepreneurial spirit, collaboration, and growth opportunities while meeting store goals and maintaining visual standards and compliant operations.