Luxury Retail Team Lead

Samsonite International S.A.; Clinton (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager for our Retail team in the United States. The role focuses on creating a client experience that reflects our brand ethos, building strong client relationships, and driving sales through outstanding service.

The ideal candidate has a passion for luxury markets, strong sales and client-service skills, and the ability to lead by example. Growth opportunities are emphasized in our entrepreneurial retail environment.

Qualifications

• Must have passion for luxury lifestyle and client service.
• Strong sales orientation with KPI achievement mindset.
• Shows initiative, planning, prioritization and change leadership.

Responsibilities

• Meet and exceed personal sales and KPI targets including conversions and data capture.
• Lead, coach, and develop store associates with ongoing feedback.
• Provide world-class client experience through merchandising and service.
• Communicate effectively with team and leadership; maintain ethical conduct.
• Manage timecards, payroll accuracy, and adherence to policies.
• Support visual merchandising to ensure brand standards and client experience.

Skills

Client service

Sales achievement

Leadership

Communication

Team collaboration

Time management

Integrity

Job description

TUMI is seeking an Associate Manager for our Retail team in the United States. The role focuses on creating a client experience that reflects our brand ethos, building strong client relationships, and driving sales through outstanding service.

The ideal candidate has a passion for luxury markets, strong sales and client-service skills, and the ability to lead by example. Growth opportunities are emphasized in our entrepreneurial retail environment.