Luxury Retail Lead: Client Experience & Sales

Samsonite International S.A.; Deer Park (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI in the United States is seeking an Associate Manager to deliver an exceptional client experience in our luxury retail environment. You will drive sales, build lasting client relationships, and lead by example while maintaining brand standards and visual guidelines.

The role emphasizes leadership, training, and collaboration with team members to meet and exceed KPI targets, while providing world-class service and contributing to store growth.

Qualifications

• Experience in luxury retail with strong client service.
• Proven track record of meeting sales goals and KPIs.
• Ability to lead, coach and mentor store associates.
• Flexible to work nights, weekends, holidays.

Responsibilities

• Meet and exceed personal sales and KPI metrics (conversion, DPS, UPT).
• Lead and develop sales associates through coaching and roleplay.
• Maintain visual merchandising standards and client experience.
• Collaborate with store team to achieve brand objectives and KPI targets.

Skills

Client service

Sales

Team leadership

Communication

Upselling

Tools

POS systems

Job description

TUMI in the United States is seeking an Associate Manager to deliver an exceptional client experience in our luxury retail environment. You will drive sales, build lasting client relationships, and lead by example while maintaining brand standards and visual guidelines.

The role emphasizes leadership, training, and collaboration with team members to meet and exceed KPI targets, while providing world-class service and contributing to store growth.