Luxury Retail Associate Manager - Client Experience Leader

Samsonite International S.A.; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager to join our Retail team, delivering an exceptional client experience that reflects the brand ethos while building and maintaining relationships and driving sales through outstanding service.

The ideal candidate has a strong passion for luxury lifestyle markets, excellent client service skills, and a proactive approach to coaching and development within a fast-paced retail environment.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities.

Skills

Client service

Sales goals

Leadership

Communication

Time management

Job description

TUMI is seeking an Associate Manager to join our Retail team, delivering an exceptional client experience that reflects the brand ethos while building and maintaining relationships and driving sales through outstanding service.

The ideal candidate has a strong passion for luxury lifestyle markets, excellent client service skills, and a proactive approach to coaching and development within a fast-paced retail environment.