Luxury Retail Associate Manager

TUMI; Palo Alto (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Employee Discount

Tuition Reimbursement

Employee Assistance Program (EAP)

Comprehensive benefits

Job summary

TUMI retail leadership team is seeking an Associate Manager to create a premium client experience that mirrors our brand ethos, cultivate strong client relationships, and drive sales through outstanding service in a luxury setting.

The ideal candidate brings passion for luxury lifestyle, strong sales, and KPI achievement, plus a collaborative, entrepreneurial spirit. Lead by example, mentor teammates, and contribute to growth while upholding store standards.

Qualifications

• Strong sales and client service track record.
• Experience in luxury retail preferred.
• Ability to lead and develop store teams.
• Demonstrated time management and adaptability.

Responsibilities

• Meet and exceed individual and store sales and KPI goals.
• Plan and prioritize work; champion change effectively.
• Train and develop store associates with coaching.
• Maintain visual merchandising and a high-quality client experience.
• Communicate clearly and uphold ethical conduct.
• Ensure accurate payroll and timecard processes.

Skills

Sales experience

Client service

Luxury retail

Team leadership

Time management

Flexibility

Job description

TUMI retail leadership team is seeking an Associate Manager to create a premium client experience that mirrors our brand ethos, cultivate strong client relationships, and drive sales through outstanding service in a luxury setting.

The ideal candidate brings passion for luxury lifestyle, strong sales, and KPI achievement, plus a collaborative, entrepreneurial spirit. Lead by example, mentor teammates, and contribute to growth while upholding store standards.