Luxury Retail Supervisor — VIP Clienteling & Omni-Channel

kate spade new york; Grove City (Mercer County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Supervisor in Grove City to lead a high-energy, customer-first sales floor and drive store productivity. You will supervise opening/closing and coach the team on selling behaviors to meet KPI targets.

Ideal candidates have 2+ years in retail management, strong communication, proficiency with MS Office, and a passion for omni-channel experiences including live selling and clienteling. This is an on-site role with competitive benefits.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions to maintain inventory integrity; keep an organized stockroom.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and awareness of trends.

Skills

Retail management

Clienteling

Sales analytics

MS Office

English proficiency

Tools

Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Store Supervisor in Grove City to lead a high-energy, customer-first sales floor and drive store productivity. You will supervise opening/closing and coach the team on selling behaviors to meet KPI targets.

Ideal candidates have 2+ years in retail management, strong communication, proficiency with MS Office, and a passion for omni-channel experiences including live selling and clienteling. This is an on-site role with competitive benefits.