Luxury Retail Store Manager: Lead Client Experience

TUMI; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

EAP

Benefits package

Incentive program eligibility

Job summary

TUMI in New York seeks an experienced Store Manager to deliver a premium client experience and drive sales through outstanding service.

You will lead a luxury retail team, build strong client relationships, manage store operations, and implement initiatives to meet or exceed KPI targets.

The role offers growth within a dynamic, entrepreneurial environment and a comprehensive benefits program.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Has strong time management skills.

Responsibilities

• Meet and exceed store goals for personal sales and KPI metrics.
• Lead by example and influence team members to complete duties.
• Delegate tasks clearly and effectively.
• Develop short-term and long-term strategies.
• Display initiative and time management and calendar planning skills.
• Train and develop staff; coaching and feedback.
• Network and recruit; establish succession plans.
• Communicate effectively with peers and corporate partners.
• Manage store schedule, timecards and payroll; monitor shipments and price changes; plan inventory.

Skills

Sales excellence

Client relationships

Leadership

Time management

Communication skills

Job description

TUMI in New York seeks an experienced Store Manager to deliver a premium client experience and drive sales through outstanding service.

You will lead a luxury retail team, build strong client relationships, manage store operations, and implement initiatives to meet or exceed KPI targets.

The role offers growth within a dynamic, entrepreneurial environment and a comprehensive benefits program.