Luxury Retail Store Manager: Client Experience & Growth

Samsonite International S.A.; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

Employee Assistance Program (EAP)

Medical, dental, and vision coverage

Life and AD&D

Short and long-term disability

401k with company match

Pet Insurance

Potential incentive program

Job summary

TUMI is seeking an experienced Store Manager to lead a luxury retail team, delivering a client experience that reflects our brand ethos and drives sales. You will develop relationships with clients, coach associates, and ensure KPI targets are met in a premium environment.

With a focus on leadership, visual standards, and collaboration with partners, you’ll manage daily operations, scheduling, and inventory while providing world-class service and growth opportunities for the team.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
• Value a collaborative environment and have an openness to feedback
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties
• Have strong sales and client experience, preferably in the luxury market
• Can demonstrate proven success in meeting sales goals and achieving KPI’s
• Flexible availability to work nights, weekends, mornings, and holidays as needed
• Have a strong sense of integrity and an ability to lead by example
• Has strong time management skills

Responsibilities

• Meet and exceed sales and KPI targets including conversion, DPT, UPT and client data capture
• Lead by example and influence team to complete duties
• Delegate tasks clearly and effectively
• Develop short- and long-term store strategies
• Display initiative with time management and calendar planning
• Train and develop staff with coaching and feedback
• Build bench strength and succession plans for management
• Communicate clearly with peers and leadership
• Promote goals; adapt to change; remain calm and deescalate
• Collaborate with peers and corporate partners
• Manage store schedule, timecards and payroll
• Monitor shipments, transfers and pricing accuracy
• Plan and conduct store inventory
• Enforce visual guidelines and directives
• Provide excellent client service and leverage client books and events

Skills

Understand the TUMI brand

Collaborative environment

Strong sales ability

Ability to lead by example

Time management

Job description

TUMI is seeking an experienced Store Manager to lead a luxury retail team, delivering a client experience that reflects our brand ethos and drives sales. You will develop relationships with clients, coach associates, and ensure KPI targets are met in a premium environment.

With a focus on leadership, visual standards, and collaboration with partners, you’ll manage daily operations, scheduling, and inventory while providing world-class service and growth opportunities for the team.