Luxury Retail Store Manager — Client Experience

TUMI; Elmont (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

Employee Assistance Program (EAP)

Medical, dental, and vision coverage

Life and AD&D

401k with company match

Pet Insurance

Company incentive program

Job summary

TUMI is seeking a Store Manager for our New York area location to deliver an elevated client experience reflecting the brand ethos. You will build strong client relationships and drive sales through outstanding service.

The ideal candidate brings passion for luxury markets, strong leadership, and a proven track record of meeting and exceeding sales goals while mentoring teammates. This role offers growth, collaboration, and competitive benefits.

Qualifications

• Demonstrated ability to lead a luxury retail team and drive sales.
• Strong client service and communication skills.
• Ability to train, coach and develop store staff.

Responsibilities

• Meet and exceed personal and store sales goals.
• Lead by example and delegate tasks effectively.
• Develop short- and long-term store strategies.
• Coach and develop team through training and roleplay.
• Manage store operations including scheduling, payroll, inventory and pricing.

Skills

Client service

Sales leadership

Team leadership

Time management

Flexibility

Job description

TUMI is seeking a Store Manager for our New York area location to deliver an elevated client experience reflecting the brand ethos. You will build strong client relationships and drive sales through outstanding service.

The ideal candidate brings passion for luxury markets, strong leadership, and a proven track record of meeting and exceeding sales goals while mentoring teammates. This role offers growth, collaboration, and competitive benefits.