Luxury Retail Store Manager - Client Experience Leader

Samsonite International S.A.; Commerce (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Life and AD&D insurance

Disability insurance

Pet Insurance

Employee Discount

Paid time off

Tuition Reimbursement

Job summary

TUMI, a premium global brand, is seeking a Store Manager to lead our retail team and deliver an exceptional client experience. You will build lasting relationships, drive sales, and uphold the brand’s luxury standards through strong service, product knowledge, and visual excellence.

The ideal candidate combines passion for travel and fashion with proven leadership, coaching, and KPI delivery. Flexible availability for evenings, weekends, and holidays is required, with growth opportunities in a

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Has strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Skills

Client service

Sales performance

Leadership

Time management

Communication

Team collaboration

Job description

TUMI, a premium global brand, is seeking a Store Manager to lead our retail team and deliver an exceptional client experience. You will build lasting relationships, drive sales, and uphold the brand’s luxury standards through strong service, product knowledge, and visual excellence.

The ideal candidate combines passion for travel and fashion with proven leadership, coaching, and KPI delivery. Flexible availability for evenings, weekends, and holidays is required, with growth opportunities in a