Luxury Retail Associate Manager | Client Experience

Samsonite International S.A.; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Employee Discount

401(k) with match

Tuition Reimbursement

Pet Insurance

Comprehensive benefits

Job summary

TUMI, a premium retail brand, is seeking an Associate Manager to lead a fashion-forward store team and deliver exceptional client experiences. The role focuses on driving sales, nurturing client relationships, and maintaining brand standards within a luxury environment.

The ideal candidate brings strong sales history in luxury retail, leadership capabilities, and a passion for fashion and travel lifestyle. A dynamic, results-driven approach is desired in a collaborative team setting.

Qualifications

• Previous experience in luxury retail and clienteling.
• Ability to drive sales and deliver KPI metrics.
• Strong communication and interpersonal skills.

Responsibilities

• Meet and exceed store sales and KPI targets.
• Lead and coach store associates to deliver premium service.
• Develop client experience and relationships to grow repeat business.
• Ensure visual merchandising aligns with brand guidelines and standards.
• Monitor payroll, store operations and ensure policy compliance.
• Collaborate with the team to plan events and promotions.

Skills

Sales experience

Client service

Team leadership

Job description

TUMI, a premium retail brand, is seeking an Associate Manager to lead a fashion-forward store team and deliver exceptional client experiences. The role focuses on driving sales, nurturing client relationships, and maintaining brand standards within a luxury environment.

The ideal candidate brings strong sales history in luxury retail, leadership capabilities, and a passion for fashion and travel lifestyle. A dynamic, results-driven approach is desired in a collaborative team setting.