Luxury Retail Store Manager: Client Experience Leader

TUMI; Brea (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life and AD&D insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Employee discounts

Employee Assistance Program (EAP)

Paid time off

Pet insurance

Job summary

TUMI is seeking a Store Manager for its California location to lead a high-end retail team and deliver a world-class client experience. You will drive sales, build lasting client relationships, and mentor staff to meet luxury market expectations.

The role emphasizes entrepreneurial spirit, growth opportunities, and achieving KPIs while maintaining brand standards and exceptional service.

Qualifications

• Strong client service focus with luxury market affinity.
• Proven leadership能力 with ability to influence team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales and achieve store KPI targets including conversion, DPT, UPT and client data capture.
• Lead by example, delegate tasks, and develop short- and long-term store strategies.
• Train and coach staff, provide feedback, and build bench strength for management.
• Maintain store schedule, payroll, and inventory readiness; ensure compliance with policies.
• Deliver world-class client experiences reflecting the TUMI brand.

Skills

Client service

Leadership

Communication

Time management

Job description

TUMI is seeking a Store Manager for its California location to lead a high-end retail team and deliver a world-class client experience. You will drive sales, build lasting client relationships, and mentor staff to meet luxury market expectations.

The role emphasizes entrepreneurial spirit, growth opportunities, and achieving KPIs while maintaining brand standards and exceptional service.