Luxury Retail Team Lead

TUMI; Aurora (IL); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program

Job summary

TUMI is seeking an Associate Manager for our Retail team to create a premium client experience and drive sales while upholding the brand ethos. You will build strong client relationships, coach teammates, and maintain excellent service in a luxury environment.

The role emphasizes leadership, initiative, and collaboration, with growth opportunities as we expand client awareness and KPI performance across store operations.

Qualifications

• Retail experience with luxury brands.
• Strong client service and communication.
• Willing to work nights, weekends, holidays.
• Ability to lift 30 pounds and use a ladder.

Responsibilities

• Meet and exceed personal sales and KPI goals.
• Demonstrate initiative, planning and prioritization.
• Train and coach store associates regularly.
• Communicate clearly and ethically with the team.
• Maintain visual merchandising standards and client experience.
• Adhere to store policies and payroll timekeeping.

Skills

Sales experience

Client relations

Luxury retail

Leadership

Store operations

Tools

POS system

Job description

TUMI is seeking an Associate Manager for our Retail team to create a premium client experience and drive sales while upholding the brand ethos. You will build strong client relationships, coach teammates, and maintain excellent service in a luxury environment.

The role emphasizes leadership, initiative, and collaboration, with growth opportunities as we expand client awareness and KPI performance across store operations.