Luxury Retail Associate Manager: Client Experience

Samsonite International S.A.

Charlotte (NC)

On-site

USD 48,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager to join our Retail team. You will create an exceptional client experience that reflects the brand ethos while driving sales and nurturing lasting client relationships.

The role requires entrepreneurial spirit, strong service orientation, and a commitment to brand standards. The ideal candidate embodies luxury retail values, demonstrates sales excellence, and is prepared to lead, coach, and grow the store team to achieve KPI targets and deliver world-class

Qualifications

Proven track record of meeting/exceeding personal sales goals.
Experience in luxury retail or premium lifestyle brands preferred.
Willingness to work flexible hours including nights, weekends and holidays.

Responsibilities

Meet and exceed individual and store sales goals and KPIs.
Lead and mentor team members to deliver exceptional client experiences.
Plan and prioritize tasks; drive store initiatives and brand standards.
Develop coaching and training to elevate staff performance and product knowledge.
Build strong client relationships through thoughtful communication and service.
Maintain store visuals and merchandising to reflect brand guidelines.