Luxury Retail Associate Manager, Client Experience

TUMI; Deer Park (NY); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Medical, dental, vision insurance with

401(k) with company match

Commuter benefits

Quarterly sales bonus program

Descripción de la vacante

TUMI is seeking an Associate Manager for our luxury retail team in New York. You will create a superior client experience, nurture relationships, and drive sales through exceptional service while representing the brand ethos.

The role emphasizes training, leadership, and collaboration to grow client awareness, achieve KPIs, and deliver world-class service in a dynamic retail environment.

Formación

• Understand and advocate the TUMI brand with passion for luxury product.
• Strong client service mindset and ability to build relationships.
• Proven track record of meeting sales goals and KPIs.

Responsabilidades

• Meet and exceed sales and KPI targets including conversion and DPT.
• Demonstrate initiative, plan, prioritize, and drive change.
• Train and coach store associates; support manager with goals.
• Communicate clearly; build relationships and maintain ethics.
• Ensure payroll accuracy and follow company policies.

Conocimientos

Sales experience

Luxury brand experience

Customer service

Leadership

Flexible scheduling

Descripción del empleo

TUMI is seeking an Associate Manager for our luxury retail team in New York. You will create a superior client experience, nurture relationships, and drive sales through exceptional service while representing the brand ethos.

The role emphasizes training, leadership, and collaboration to grow client awareness, achieve KPIs, and deliver world-class service in a dynamic retail environment.