Luxury Retail Service Lead & Customer Experience Coach

Burberry; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Burberry in Las Vegas, NV seeks a Daily Floor Supervisor to oversee the sales team and ensure exceptional customer experiences that drive sales performance. You will coach staff in real-time to uphold the Burberry Experience across every client interaction.

The role requires 1-2 years of supervisory or management experience in retail, strong POS proficiency, and comfort with digital tools on Apple devices. Join a brand renowned for luxury and service excellence in a dynamic store environment.

Qualifications

• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and close sales to achieve KPIs.
• Lead a high performing customer-facing team and provide feedback to ensure Burberry Experience is delivered.

Skills

Retail supervision

Customer service

Team leadership

POS systems

Apple devices

Tools

POS software

Apple devices

Job description

Burberry in Las Vegas, NV seeks a Daily Floor Supervisor to oversee the sales team and ensure exceptional customer experiences that drive sales performance. You will coach staff in real-time to uphold the Burberry Experience across every client interaction.

The role requires 1-2 years of supervisory or management experience in retail, strong POS proficiency, and comfort with digital tools on Apple devices. Join a brand renowned for luxury and service excellence in a dynamic store environment.