Luxury Store Operations Leader

Burberry; Cabazon (CA); On-site; USD 37,000 - 40,000; Full time

Job summary

Burberry is seeking an Operations Supervisor in Cabazon, California to lead the store team, deliver luxury brand standards and drive strong sales performance. You will own the employee experience, coach staff and maintain a premium shopping environment on the shop floor.

You will role model Burberry behaviours, develop talent, and ensure brand engagement while optimizing inventory performance and customer relationships in a high-end retail setting.

Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

Job description

Burberry is seeking an Operations Supervisor in Cabazon, California to lead the store team, deliver luxury brand standards and drive strong sales performance. You will own the employee experience, coach staff and maintain a premium shopping environment on the shop floor.

You will role model Burberry behaviours, develop talent, and ensure brand engagement while optimizing inventory performance and customer relationships in a high-end retail setting.