Retail Floor Lead - Elevate the Customer Experience

Burberry; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Burberry in Nashville is seeking a Store Supervisor to lead the sales team and ensure Burberry standards are delivered at every customer touchpoint. The role focuses on coaching, performance tracking and delivering memorable Burberry experiences across the selling floor.

You will manage day-to-day operations, support store openings and closings, and use digital tools to enhance the customer journey while maintaining brand guidelines and excellent service.

Qualifications

• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and using digital tools.
• 1–2 years of supervisory or management experience in retail sales.

Responsibilities

• Supervise, motivate and assist sales associates to deliver high-value customer experiences on the selling floor.
• Partner with team to improve selling skills and close sales to hit goals and KPIs.
• Lead a high performing customer-facing team and coach on Burberry Experience standards.

Skills

POS system

Apple devices

Retail supervisory

Job description

Burberry in Nashville is seeking a Store Supervisor to lead the sales team and ensure Burberry standards are delivered at every customer touchpoint. The role focuses on coaching, performance tracking and delivering memorable Burberry experiences across the selling floor.

You will manage day-to-day operations, support store openings and closings, and use digital tools to enhance the customer journey while maintaining brand guidelines and excellent service.